Financial Advisor

Performance Expectations and Essential Responsibilities

• Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs.
  • Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan.
  • Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs.
  • Captures and coordinates with other specialists as needed to assist with complex scenarios and ensure member needs are being met holistically.
  • Supports and guides newer/less experienced FAS Specialists.
• Helps train member-facing employees on financial advisory services to help facilitate quality referrals.
  • Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management.
  • Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight.
  • Frequently communicates with management about activities and results within assigned area.
  • Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management.
• Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future.
  • Complies with all Credit Union policies and regulatory requirements.
  • Ensures all member information remains confidential and members’ accounts are accessed for business purposes only.
  • Follows all security and control procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
  • Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery.
  • Ensures proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP).
  • Willing to assist in other areas of the operation as needed.
  • Professionally interacts with other departments to facilitate member requests.
  • Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management.
• Regular attendance and punctuality are mandatory.
  • Soft skills and call quality consistently maintained at an acceptable level.
• Specialists in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management.
  • Exhibits a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
• Completes all required quarterly training courses, continuing education & other training assigned by management.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.

Minimum Requirements

• Must have four-year degree with preferred fields being in the areas of financial planning, finance, wealth management, math or a related field.
• An additional 2 years of experience acting as a licensed Investment or Trust Representative or related position may be considered in lieu of degree requirement.
• Must have life insurance license or obtain within 2 months of hire.
• Must be fully licensed in Investments (SIE/6/63/65 OR SIE/7/66) OR hold the ATFA designation.
• Must have 2+ years of experience as an Insurance, Investment or Trust Representative or a similar position.
• A Certified Financial Planner™ or similar designation a plus.
• Must be comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance.
• Some experience in the credit union or financial services industry is preferred.
• Must maintain all required licenses after obtaining them and satisfy all continuing education requirements.
• Demonstrated ability to work independently and as part of a team.
• Demonstrates excellent critical thinking skills, problem-solving skills, and good judgment.
• Must demonstrate excellent written and verbal communication skills.
• Must be self-motivated.
• Must possess an aptitude for meeting people, developing member confidence, respect of members and co-workers, trust in Credit Union.
• Must be able to quickly adapt to changes in daily work based on immediate needs.
• Must have strong multi-tasking and organizational skills.
• Be discreet in performance of duties and hold information about member accounts in strict confidence.
• Must be able to complete training, modules and education as directed by management.
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.
• Must be willing to engage in ongoing training and professional development.
• Adhere to the work schedule and attendance policy established by manager.
• Travel for training may be required.
• Must possess vehicle and valid driver’s license.

Job Environment

• Office setting with physical proximity to other employees.
• Some background noise from other employees, copy machine, and telephone.
• Some aspects of job will be performed at off-site premises.

Physical Demands

• Must be able to comprehend and carry out verbal and written instructions.
• Sits 50%, walk 25%, and stands 25% of the time.
• Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
• Must be able to communicate clearly in answering members questions.
• Must listen well to ascertain the services needed by each member.
• Climbing stairs may be necessary in MSS Centers that are housed on more than one floor.
• Visual acuity is required to complete necessary documentation.
• Must be able to lift 5 pounds.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.