Financial Access Associate

About the role

This position is responsible for the collection of the patient's pre-service financial obligations in a timely and accurate manner, while demonstrating excellent customer service skills and effective communication.

Responsibilities

• Ensures all patient financial responsibilities and payment opportunities are identified and discussed with the patient either prior to or immediately following rendered services.
• Responsible for the collection of specified amounts.
• Affords assistance with the coordination of the patient's activities with the Financial Care Services Department.
• Receives, processes and secures cash, checks, and credit cards from patients seeking services.
• Prepares and issues receipts for payments.
• Ensures all insurance requirements are completed prior to service rendered.
• Filings and maintains records according to hospital, departmental and regulatory requirements.
• Reviews records for completeness and corrects any deficiencies.
• Provides follow up actions on collection processes.
• Provides clerical functions necessary to maintain the efficient and smooth operations of the departmental and the pre-service collection process.
• Greets and interviews patients and significant others for the purpose of collecting and discussing patient financial obligations according to the hospital guidelines.
• Maintains strict response time in regard to interacting with the patient to meet departmental productivity requirements.
• Registers in the computer system according to admission/registration guidelines, as well as all additional duties required to complete the registration process.
• Participates in cross-training functions as directed for maximum flexibility and use of personnel.
• Performs additional duties, as assigned.
• Affords assistance in the training and orientation of new staff members.
• Maintains department equipment.
• Records and reports equipment malfunctions, including initiating service work orders.

Requirements

• High school diploma or equivalent (GED).
• Experience: 1 year of customer service experience.
• Clerical experience, including computer usage: 1 year.

Qualifications

• Education: High school diploma or equivalent (GED).
• Preferred Qualifications: 1 year of hospital receptionist experience. Familiarity with medical terminology and third-party reimbursement procedures.

Skills

• Ability to attend to more than one aspect of a situation simultaneously.
• Efficiency in processing of verbal information, either in written or spoken form is a major requirement and prerequisite of the job.
• Some independent thought, planning or origination of options and solutions is necessary.
• Ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Benefits

N/A

Pay

N/A

Schedule

N/A