Finance Systems Analyst

About the role

We are seeking a Finance Systems Analyst to support our Billing Systems and broader Order-to-Cash (O2C) systems. This role within the IT Organization under Finance Systems and will work closely with the Billing Operations, Finance, and Business Systems teams to support and improve systems that manage Contracts, Orders, Billing, and Invoicing across subscription and usage-based revenue models.

Responsibilities

• Provide day-to-day support for billing and invoicing systems, ensuring accurate and timely invoice generation
• Troubleshoot billing and invoicing issues across subscription and usage-based billing models
• Work closely with billing operations to resolve discrepancies related to contracts, pricing, usage, and invoicing
• Investigate and resolve data issues impacting billing accuracy
• Support operational processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle
• Aid in issue resolution across Billing Operations, Finance, and Business Systems teams
• Analyze system workflows and identify opportunities to improve process efficiency and data quality
• Perform root cause analysis on billing discrepancies and operational issues

Requirements

• ~5-7 years of experience in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions
• Good understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing
• Experience querying and analyzing data using BigQuery, SQL tools, or similar platforms
• Strong analytical and problem-solving abilities with attention to detail
• Excellent communication skills and ability to collaborate across teams
• Experience using Google Workspace tools (Sheets, Docs, etc.)

Preferred Qualifications

• Experience with NetSuite ERP
• Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria)
• Familiarity with Salesforce or CRM systems
• Experience with Looker or other BI / analytics platforms
• Exposure to system integrations, automation, or API-driven workflows
• Experience supporting projects within Order-to-Cash or Finance Systems environments
• Interest in leveraging AI and automation to solve business and operational problems