Finance Operations Analyst (Hybrid - Manchester, CT)

About the role

Our Finance Operations Analyst play a critical role in managing the company’s financial health by overseeing the process of reconciling payments. In this role, you will leverage your expertise in SAP and Excel to analyze detailed reporting to reconcile payments. You will collaborate closely with other team members as well as store partners to reduce loss to the company and ensure a positive customer experience. The Finance Operations Analyst plays a critical role in safeguarding the company’s financial health by leading the reconciliation and resolution of complex payment discrepancies. This role requires advanced proficiency in SAP and Excel, strong analytical and risk assessment skills, and the ability to exercise independent judgment when investigating and resolving funding issues. The Analyst partners cross-functionally with internal and external partners to reduce loss, mitigate risk, and ensure both financial accuracy and a positive customer experience.

Responsibilities

• Conduct in-depth analysis of funding variances and discrepancies, determining root causes and implementing corrective actions to ensure accurate payment application.
• Leverage advanced Excel skills to compile, reconcile, and interpret data from multiple sources for daily and month-end reporting.
• Monitor and evaluate settlement jobs daily, proactively identifying and resolving issues before they impact financial reporting.
• Assess customer accounts for accuracy, identify incorrect or “bad” balances, and determine the most appropriate resolution strategies.
• Apply fraud detection and risk assessment techniques to review and approve orders, escalating as necessary to prevent potential loss.
• Collaborate cross-functionally with store leadership to resolve complex