Finance Clerk I

About the role

The Finance Clerk contributes to the fast-paced daily operation of the Customer Service office by acting as initial contact for all City offices. This position has a diverse range of responsibilities including greeting and assisting walk-in customers; initiating, maintaining, and terminating utility customer accounts; producing work orders; and issuing licenses and permits; operating a multi-line phone system; cash balancing and handling mail.

Responsibilities

• Accepts and processes payments, licenses, and permits.
• Performs receipt entry into electronic cash register, runs remittance processing, balances daily cash receipts; prepares daily cash update report, and bank deposits.
• Processes various licenses/permits including but not limited to, dangerous dog licenses, non-renewal permits and occupational licenses.
• Operates inserting machine for billing and delinquent notices as needed.
• Provides backup to other Customer Service staff members.
• Assists utility customers in all aspects of their accounts.
• Sets up new utility customer accounts, terminates accounts, and ensures that information entered in the system is accurate and complete.
• Provides customer service for utility customers by answering questions and complaints, researching discrepancies in payments and customer accounts, and follow up with customers timely to satisfactorily resolve issues.
• Initiates payment agreements with approval from Customer Service Supervisor.
• Performs Administrative