File Maintenance Lead

Reports to: Store Director | Hourly

About the Role

Ensures proper pricing, itemization, tagging, signing, and documentation of UPC/PLU's for all store merchandise. Operates the computer and maintains computerized records. Researches and corrects scanning problems.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service and accurate pricing.
• Responsible for all pricing and documentation of pricing.
• Maintains proper scan descriptions and valid item modifiers.
• Organizes timely and accurate price changes.
• Sorts tags and signs by department/aisle and hangs price tags and signs throughout the store.
• Researches and corrects problems including missing or damaged tags and discontinued items.
• Conducts scanning audits and corrects new item discrepancies.
• Ensures proper placement of bonus buy tags and signs.
• Responsible for justifying entries on the Exception Report.
• Reviews Duplicate Report and identifies and corrects problems as required.
• Monitors not-on-file and hard-to-scan UPC codes.
• Performs monthly checks of Produce Shelf pricing and PLU's.
• Implements proper scan give-away procedures.
• Maintains and ensures placement of price accuracy guarantee signs on shelves and in the front end.
• Responsible for maintenance of point-of-sale equipment and for implementing emergency procedures as required.
• Backs up computerized returned check file and maintains a current UPC/PLU backup file.
• Operates related equipment including scan audit devices, computers, and checkstand equipment.
• Occasionally operates hand trucks, six-wheel carts, and pallet jacks.
• May perform some checking, stocking, and training duties, including stacking, pricing, marking, facing, and rotating merchandise.
• Prevents shrink, damage, and spoilage of product, and prevents sale of out-of-code product.
• Responsible for performing all job duties and responsibilities safely, accurately, and with honesty and integrity.
• Maintains a clean and safe work environment, including the computer/data file room and equipment.

Requirements

• Ability to be friendly, courteous, tactful, and maintain composure in dealing with customers and co-workers.
• Good oral and written communication skills, and good organizational skills.
• Dependable and able to follow through on assignments.
• Ability to implement emergency procedures related to equipment and software malfunctions.
• Mental alertness and attention to detail for accurate completion of work activities.
• Flexibility to learn and adjust to frequent equipment and software changes.
• Ability to learn and memorize a considerable amount of information, including PLU codes, product location, checkstand and computer operating procedures, emergency procedures, and Company policies and procedures.
• Basic mathematics skills.
• Ability to stand for long periods of time and walk, bend, stoop, and reach continuously throughout work shift.
• Ability to twist and turn frequently.
• Manual dexterity, good eye-hand coordination, and good balance.
• Occasionally reaches, lifts, stacks, and maneuvers objects of varying dimensions and weights up to approximately 50 lbs.
• Ability to operate related equipment including computers, scan audit devices, and checkstand equipment.
• Ability to occasionally push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to complete job duties.
• Ability to work in early morning, weekends, and holidays. Scheduled hours may vary.
• Good attendance is required.

Work Environment

Working conditions consist of a temperature-controlled store environment. This is a safety-sensitive position where job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Pay

The pay range is $22.15–$23.50 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and applicable collective bargaining agreement).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (between 7–9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).