File Maintenance Lead

Job Responsibilities

• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Take an active role in building the store's product assortment.
• Execute all sign package responsibilities and daily/weekly price changes.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Utilize all available tools to help reduce and eliminate shrink.
• Be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

Requirements

• 6 months to 1 year of experience
• Desire to become a Non-union Team Leader
• Customer Service Experience

Qualifications

• High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Benefits

• Eligible employees may be offered health, vision, and dental insurance
• Personal/sick paid time
• 401(k) retirement savings plan
• Bonus potential
• Paid bereavement
• Vacation
• Paid holidays

Pay

The hiring range for this position is $15.50– $15.625 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location.

Schedule

Flexible schedule, which could include nights, weekends and holidays.