Fifth Avenue Club in Residence Suite Manager

Role Summary

At Saks Global, our values reflect who we are and how we operate—as a company and as individuals. Grounded in trust, guided by mutual respect for all, and driven by innovation, agility, and integrity, we strive for excellence in every aspect of our business. Our ideal candidate has an extensive network of existing local clients, with the ability to drive their own business as well as manage a small team of location-based stylists. The Manager, FAC IR brings these values to life by maintaining an elevated in-suite experience, attentive service and high standards to drive sales and client experience.

Role Description

• Drive Talent Development
• Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach including social media platforms and to broaden connections beyond client base
• Leverage Learning & Development resources to provide appropriate training to close identified skill gaps and accelerate performance
• Coach Style Advisors to use clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
• Ensure consistent and effective use of the Performance Management process to reinforce accountability, recognize impact, and elevate talent
• Manage a select team of stylists, ensuring that stylists adhere to In Residence standard operating procedures
• Partner closely with the Talent Acquisition to recruit and retain top sellers, support career progression
• Act as a strategic partner to Training and Talent Acquisition to develop targeted strategies that address people opportunities and accelerate store talent
• Proactively identify future talent needs, trends, and succession opportunities to build a strong and maintain strong candidate pipelines
• Drive Recruitment
• Partner closely with the Talent Acquisition to recruit and retain top sellers, support career progression
• Act as a change agent, supporting cultural evolution and successful adoption of enterprise and store-level strategic initiatives
• Exercise a high degree of confidentiality with sensitive information
• Champions change at both the store and enterprise level, reinforcing our values and commitment to continuous improvement

Key Qualifications

• A preferred minimum of 5 years relevant experience working in luxury retail, clienteling, and leading a team
• Basic proficiency with Workday and Google Product Suite, advanced proficiency preferred
• Proven track record achieving business results
• History of leading, motivating, and coaching teams to achieve objectives
• Demonstrates a natural ability to solve problems through strong analytical thinking and organizational discipline
• Speaks with truth and candor, challenging the status quo as appropriate
• Supports team in learning and developing job-related skills, including proficiency with technology and digital related tools
• Collaborates with team to consistently enforce policies and procedures while supporting associate understanding
• Proactively seeks opportunities to increase team productivity and business growth