Field Travel Advisor (60251)

Work schedule

Monday - Friday 8:45AM - 5:15PM, alternating Saturdays 8:45AM - 1:15PM

About the role

AAA Northeast is looking for an energetic and motivated Travel Advisor to join our travel team. This position offers a range of travel products and services including tours, cruises, airline tickets, car rentals, hotels, rail, and travel insurance.

Responsibilities

• Sells appropriate travel products based on personal knowledge and industry trends, qualifies clients to determine their needs and preferences.
• Offers a range of travel products and services including tours, cruises, airline tickets, car rentals, hotels, rail, and travel insurance.
• Focuses on promoting Club-owned and preferred partners including ancillary products.
• Completes sales process through receipt of payments, keeps travel client informed of changes, maintains client files, and contact with client before and after client has returned from travel.
• Proactively grows client base, works with current clients and local community to increase sales.
• Ensures the delivery of Five Diamond Service and Service Excellence in travel and branch operations; builds relationships with each client, to engender loyalty to Club products and services; acts as member of branch team and supports Club policies and procedures for delivery of service.
• Makes decisions and resolves problems when needed, using AAA's Five Diamond service standards in the handling of unique circumstances and member complaints; advises members of AAA policies and utilizes all available resources to provide positive alternatives to resolving conflicts.
• Deepens and broadens knowledge of travel products and services; stays informed of "hot" destinations and capitalizes on Educational Travel Program policy to enhance destination knowledge; participates in Club sales and product training; develops understanding of industry regulations and restrictions.
• Independently completes Travel Partner training programs earning necessary certifications.
• Encouraged to use community and social networks to grow business.
• Processes all travel reservation activity through the appropriate travel and accounting systems; follows department, ARC, WISP (Written Information Security Policy), other federal government regulatory procedures and guidelines, ensuring accuracy and minimizing errors; informs manager of any glitches or inconsistencies in systems.
• Cross sells other Club products and services, Global Money, AAA Visa.
• Works with other departments, including but not limited to; Travel Accounting, Product, Business Operations, Training, and Member Relations to coordinate and gather appropriate information for the member or department issues.
• May participate in travel department promotions and functions; may escort s group tours.
• For MVP/Digital Leads: Nurtures online sales leads—identifies prospective clients’ needs and suggests appropriate services; responds to inquiries in a timely fashion; follows up with prospective clients on a regular basis; documents quotes and contact efforts in the Club’s CRM system.
• Fields Live Support Chat inquiries (requests for quotes, questions about travel requirements/restrictions, etc.). Communicates effectively with clients and prospective clients via their preferred method of communication (phone, chat, videoconferencing, and/or email).
• Assists with incoming Travel Center calls as needed.

Qualifications

• Passionate about travel and helping others.
• Enthusiastic travel professional.
• Knowledgeable about travel products and services.
• Strong interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Proficient in computer systems and software.

Skills

• Travel product knowledge
• Customer service skills
• Computer proficiency
• Problem-solving abilities

Benefits

• Award-Winning: We’ve been named as a Top Employer for the last 7 years.
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retail Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period.
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually.
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!

Pay

Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

Schedule

Full-time, Monday - Friday 8:45AM - 5:15PM, alternating Saturdays 8:45AM - 1:15PM

What We Offer

• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retail Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period.
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually.
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!