Travel Advisor (59709)

Products and Sales

• Sells appropriate travel products based on personal knowledge and industry trends.
• Qualifies clients to determine their needs and preferences.
• Offers a range of travel products and services including tours, cruises, airline tickets, car rentals, hotels, rail, and travel insurance.
• Promotes Club-owned and preferred partners including ancillary products.
• Completes sales process through receipt of payments.
• Keeps travel client informed of changes.
• Maintains client files.
• Contact with client before and after client has returned from travel.
• Proactively grows client base.
• Works with current clients and local community to increase sales.

Service

• Ensures the delivery of Five Diamond Service and Service Excellence in travel and branch operations.
• Buils relationships with each client, to engender loyalty to Club products and services.
• Acts as member of branch team and supports Club policies and procedures for delivery of service.
• Makes decisions and resolves problems when needed, using AAA's Five Diamond service standards in the handling of unique circumstances and member complaints.
• Advises members of AAA policies and utilizes all available resources to provide positive alternatives to resolving conflicts.

Travel Knowledge

• Deepens and broadens knowledge of travel products and services.
• Stays informed of "hot" destinations and capitalizes on Educational Travel Program policy to enhance destination knowledge.
• Participates in Club sales and product training.
• Develops understanding of industry regulations and restrictions.

Brand Ambassador

• Encouraged to use community and social networks to grow business.
• Processes all travel reservation activity through the appropriate travel and accounting systems.
• Follows department, ARC, WISP (Written Information Security Policy), other federal government regulatory procedures and guidelines, ensuring accuracy and minimizing errors.
• Informs manager of any glitches or inconsistencies in systems.
• Cross sells other Club products and services, Global Money, AAA Visa.
• Works with other departments, including but not limited to; Travel Accounting, Product, Business Operations, Training, and Member Relations to coordinate and gather appropriate information for the member or department issues.
• May participate in travel department promotions and functions.
• May escort s group tours.

MVP/Digital Leads

• Nurtures online sales leads—identifies prospective clients’ needs and suggests appropriate services.
• Responds to inquiries in a timely fashion.
• Follows up with prospective clients on a regular basis.
• Documents quotes and contact efforts in the Club’s CRM system.
• Fields Live Support Chat inquiries (requests for quotes, questions about travel requirements/restrictions, etc.).
• Communicates effectively with clients and prospective clients via their preferred method of communication (phone, chat, videoconferencing, and/or email).
• Assists with incoming Travel Center calls as needed.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in the travel industry preferred.

Benefits

• Awarded AAA Best Places to Work in New England.
• AAA Northeast is an equal opportunity employer.
• We thrive when our team members bring their whole selves to work.