Field Training Specialist

About the role

The Field Training Specialist conducts both on-site and virtual training for local Winsupply companies, working closely with Local Companies, Area Leaders, and Training Services to ensure desired performance outcomes.

Responsibilities

• Train employees on WISE, WinZone, and Winreports functions.
• Train new presidents, managers, and employees on various topics including WISE functions, reports (e.g., A Day’s Work in a Day—ADWIAD).
• Assist local companies in organizing and setting up WISE data.
• Conduct follow-up training activities with recently visited local companies.
• Participate in in-person training events such as Annual Meetings, National Training, Regional Training, and MDTP sessions.
• Record training help videos and provide supporting help documentation.
• Create, maintain, and follow up on help tickets for end users until their issues are resolved.
• Work routinely with Programming, Quality Assurance, and Support teams on various projects.
• Provide conceptual and strategic guidance to local companies.
• Perform other duties as assigned.

Requirements

• 3+ years of experience working in the wholesale distribution industry.
• Ability to provide attention to detail, thoroughness, and ownership in all duties.
• Excellent written and oral communication skills.
• Ability to work individually or as part of a team.
• Able to work in a fast-paced and constantly changing work environment.
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint).

Qualifications

• Associate’s or Bachelor’s Degree, or related experience.
• 3+ years of experience using the WISE ERP system (desired).

Additional Information

The physical demands of this role include:

• Sitting or standing for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.
• Ability to work a non-traditional schedule.
• Ability to work remotely and travel up to 50% of the time.