Field Training Manager

Work Location Details

Work Location: Home Office - Coppell, TX
Hybrid Work from Home: Mondays and Fridays
Onsite: Tuesdays, Wednesdays, and Thursdays

About the role

The Manager, Field Training leads the strategy, development, delivery, and continuous improvement of store-level training programs that support operational excellence, Team Member development, and successful execution of business priorities. This role leads and develops a team of Field Trainers and is accountable for delivering practical, scalable learning solutions that meet the needs of a geographically dispersed store organization. Through strong field and cross-functional partnerships, the Manager translates business priorities, operational insights, and performance gaps into effective learning solutions. This role drives adoption of training initiatives and uses learner feedback, performance data, and business results to strengthen Team Member capability, store execution, customer experience, and overall business performance.

Responsibilities

• Strategy: Develop and execute the field training strategy based on business priorities, learner needs, leadership feedback, field insights, and evolving operational requirements; translate priorities and gaps into practical, scalable learning strategies; establish a field training roadmap with priorities, resources, timing, and measures of success; identify and implement innovative training methods and technologies.
• People Leadership: Lead, coach, and develop a team of Field Trainers; set expectations, foster accountability, collaboration, innovation, and continuous improvement; allocate resources, monitor performance, and provide ongoing feedback and development.
• Program Ownership and Delivery: Oversee design, development, implementation, and maintenance of scalable training programs for onboarding, skill development, operational processes, compliance, leadership, and business initiatives; assess training needs for new initiatives and develop implementation plans; develop blended learning solutions; facilitate programs using adult-learning methods; ensure policy and process updates are translated into clear training resources; manage multiple initiatives with priorities, timelines, and stakeholder expectations; manage learning systems, content repositories, training calendars, and technologies; establish training governance and documentation standards.
• Measurement and Continuous Improvement: Establish and monitor measures of training effectiveness including completion, engagement, retention, adoption, execution, satisfaction, and business impact; develop assessments and measurement tools; analyze feedback, results, and data to identify trends and improvement opportunities; translate insights into recommendations to improve programs, tools, procedures, and communications; provide leaders with reporting and insights into training participation, effectiveness, adoption, and business impact.
• Partnerships and Influence: Build strong partnerships with HR, Store Operations, Field Leadership, Communications, and stakeholders; partner with leaders to identify gaps and develop targeted solutions; serve as a field training subject-matter expert; present strategies, measures, and recommendations to senior leadership.

Qualifications

• Education and Experience: Bachelor’s degree in learning and development, instructional design, human resources, business, or related field preferred; or equivalent combination of education and experience. Minimum of five years of progressively responsible experience in training, learning and development, instructional design, retail operations, or related field. People leadership experience including coaching, developing, and managing performance. Experience supporting multi-unit retail operations or geographically dispersed workforce strongly preferred.
• Learning and Development Expertise: Experience developing and executing learning strategies and scalable training programs that support adoption, execution, and measurable outcomes; experience designing new-hire, skill-development, operational, process, leadership, and compliance training; knowledge of adult-learning principles, instructional design, facilitation, and measurement; experience developing blended learning solutions and assessments; ability to use learner and performance data to evaluate and improve training.
• Leadership and Business Capabilities: Demonstrated ability to lead and develop teams, establish priorities, manage performance, and create accountability; ability to lead change and drive adoption across a field-based organization; strong business judgment and ability to translate needs into practical learning solutions; ability to build relationships, influence decisions, and collaborate at all levels.
• Communication and Execution: Excellent written and verbal communication, presentation, and facilitation skills; ability to translate complex information into clear, engaging learning content; strong project management, organizational, time-management, and problem-solving skills; ability to manage competing priorities and meet deadlines.
• Systems and Technology: Experience using learning management systems, content-management platforms, reporting tools, and learning technologies; experience with Oracle Learning or comparable LMS preferred; proficiency in Microsoft Office Suite.
• Travel: Ability to travel up to 25% of the time.

Working Conditions

• Home Office environment requiring ability to remain stationary at a desktop workspace for extended periods and move about the office.
• Ability to travel by air and vehicle up to 25% of the time.
• Ability to visit retail store environments as business needs require.