FIELD TRAINING AGENT (FTA)

Main Responsibilities

• Reporting updates, problems, and/or infractions of their Sales Agents (SA) and Runners to their Sales Leader Agent (SLA).
• Informing the performance of their SAs and Runners to their SLA in a regular and detailed manner.
• Actively participating in the design of action plans together with the Satellite (SAT) and SLA.
• Implementing action plans with their SAs and Runners, ensuring their understanding and correct execution.
• Presenting improvement plans for implemented strategies, based on direct feedback from the team.
• Executing sales activities for products, policies, and supplementary products as a practical demonstration for their team.
• Verifying daily the correct organization and structure of the digital folders of all their SAs and Runners.
• Consolidating and keeping updated the database of potential customers to provide constant inputs to their team.
• Performing the first quality control filter of all commercial documentation, preventing errors that could escalate to higher levels.

Organizational Level Operational Characteristics

• Leadership skills
• Emotional management skills
• Customer service skills
• Assertive communication skills
• Sales closing skills (ability to identify potential customers, qualify leads, and close sales)
• Positive attitude
• Teamwork skills
• Organizational skills

Education and Experience

• Associate degree or incomplete university studies
• Leducation in leadership training and teamwork training
• Proficiency in office tools
• Minimum of 2 months in the company as a Sales Agent (SA)

Specific Competencies

• Customer service skills
• Assertive communication skills
• Identification of potential customers
• Customer qualification
• Closing sales
• Positive attitude
• Teamwork
• Organizational skills
• Product knowledge
• Computer skills
• Multitasking skills
• Innovation skills
• Team management skills
• Leadership
• Problem-solving