Field Testing Specialist, Driver Operations
What We Do
The Driver Operations team conducts weekly in-vehicle testing to support cross-functional development and validation efforts. Each week, we build a prioritized test plan based on incoming requests, delivery timelines, and business needs. We execute against this plan with tight coordination and clear, real-time communication to ensure test objectives are met and actionable feedback is delivered efficiently.
We are constantly behind the wheel, executing test cycles, supporting special R&D activations, and representing the team in high-visibility initiatives for both internal and external stakeholders. Our geographic footprint continues to grow through a combination of in-house testers and partnerships with professional service providers. We currently maintain direct test coverage in the U.S, Germany, Japan, and the Philippines.
What You'll Do
- Success in this role requires a strong foundation in automotive test coordination, with the ability to troubleshoot both hardware and software systems and a solid understanding of vehicle electronics, navigation, and mapping technologies.
- We're looking for someone genuinely excited about in-vehicle testing, energized by real-world environments, and eager to test complex systems on the road.
- You should be comfortable working hands-on, whether behind the wheel or alongside drivers, and skilled at connecting field execution with internal teams to surface issues, ensure alignment, and drive continuous improvement.
- Intake and synthesize testing requests from cross-functional teams
- Convert requirements to reliable and detailed test cases
- Define and prioritize weekly test plans based on scope, urgency, and resource availability
- Cookordination global test execution across internal drivers and third-party partners
- Perform in-vehicle drive testing to support quality testing, demo execution, product releases, and ad hoc business needs
- Assist in the management of Mapbox’s domestic and international testing fleet
- Surface bugs, blockers, or feature insights through structured feedback
- Contribute to the tracking and reporting of testing metrics
- Develop deep functional knowledge of Mapbox products through hands-on testing
- Maintain clear, proactive communication with stakeholders throughout the test lifecycle
What We Believe Are Important Traits For This Role
- 3+ years automotive testing coordination experience
- Valid driver's license and passport; available for short-notice travel
- Hands-on hardware/software troubleshooting in-vehicle environments
- Command-line proficiency including ADB (Android Debug Bridge)
- Clear, concise communication across Slack, email, and meetings; able to bridge the gap between technical and non-technical stakeholders
- Familiarity with CAN, ADAS, navigation architecture, and mapping tech
- Multi-threaded test management across distributed teams
- Jira/Confluence/bug tracking experience
- Clear cross-functional communication (technical to non-technical)
What We Value
- High-performing creative individuals who dig into problems and opportunities
- Supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people
- An environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
- Commitment to growing a diverse team and encouraging people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply