Field Telecommunications Technician

About the role

SONIFI is a global guest technology provider in hospitality with over 45 years of innovation, delivering patented solutions that shape technology experiences for staff, guests, and industry leaders. As a Field Telecommunications Technician based in the Albany, NY area, you will resolve technical issues, work independently, and provide support and guidance to customers on SONIFI products. The role is field‑based with no desk — your day is spent supporting customers in your region, and you will be equipped with a company vehicle, tools, cell phone, laptop, and technical support.

Responsibilities

• Passionate about delivering a great customer experience.
• Communicate thoughtfully and professionally with hospitality customer staff.
• Understand and respect boundaries, protocols, and empathy required in healthcare customer environments.
• Provide support and guidance to the customer base on SONIFI products.
• Act as the face of the organization in the field.

Qualifications

• Technical degree plus one year of related experience OR High School Diploma/GED plus three years of work experience.
• Experience in any of the following: High‑Speed Internet and Wi‑Fi, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, Head‑end.

Skills

• Strong desire to resolve technical issues.
• Ability to learn quickly and work independently.
• Flexibility and adaptability to changing customer priorities.
• Effective communication and interpersonal skills.

Benefits

• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance.
• Retirement plan.
• Pet insurance.
• On‑demand pay.
• Various other benefits.

Pay

Competitive hourly rate generally starting at $25 – $34 per hour, based on location, experience, education, specialty, and training.

Schedule

• Occasional travel outside your assigned region.
• On‑call availability.
• Occasional overtime and weekend work to meet service level agreements.