Field Telecommunications Technician
About the role
We are looking for a Field Telecommunications Technician in the Philadelphia, PA area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. Are you ready to be the face of an exciting technical organization? No desk here! Your day will be spent supporting our customers in your region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support. SONIFI’s team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services. Together, we can build your future!
Responsibilities
- Provide technical support and guidance to customers on SONIFI products.
- Communicate thoughtfully and professionally with hospitality customer staff.
- Understand and respect boundaries, protocols, and empathy needed in healthcare customer environments.
- Travel occasionally outside assigned region.
- Be available for on‑call duty and occasional overtime/weekend work to meet service level agreements.
- Remain flexible and adapt to changing customer priorities and requests.
Requirements
- Valid driver’s license and safe driving habits (to operate company vehicle).
- Either a technical degree plus one year of related experience, OR a high school diploma/GED plus three years of work experience.
- Experience in one or more of: High‑