Field Telecommunications Technician

About the role

Field Telecommunications Technician position located in the Albany, NY area. The role requires a strong desire to resolve technical issues, flexibility, quick learning, and the ability to work independently while providing support and guidance to customers on SONIFI products. There is no desk‑based work; your day will be spent supporting customers in your region. SONIFI provides the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support.

Responsibilities

• Act as the face of the organization, demonstrating passion for the customer and striving to deliver a great customer experience.
• Communicate thoughtfully and professionally with hospitality customer staff.
• Understand and respect the boundaries, protocols, and empathy required in healthcare customer environments.
• Provide support and guidance on SONIFI products to customers in your assigned region.
• Remain flexible and adapt to changing customer priorities and requests.
• Perform occasional travel outside your assigned area.
• Be available for on‑call duty and occasional overtime and weekend work to meet service level agreements.

Requirements

• Valid driver’s license and safe driving habits (required to operate the company vehicle).

Qualifications

• Technical degree plus one year of related experience in any of the following areas OR High School Diploma or GED plus three years’ work experience.
• Relevant experience areas: High‑Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head‑end.

Skills

• Passion for solving technical problems.
• Strong customer focus and ability to communicate professionally.
• Ability to work independently.
• Flexibility and adaptability to changing situations.
• Technical knowledge in the listed experience areas.

Benefits

• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance.
• Retirement plan.
• Pet insurance.
• On‑demand pay.
• Variety of other benefits.

Pay

Competitive salary based on location, experience, education, specialty, and training. The starting range is generally $25–$34 per hour. The final pay for the selected candidate will be determined by the same factors and is not a guarantee of a specific wage.

Schedule

• Occasional travel outside your assigned region.
• On‑call availability.
• Occasional overtime and weekend work to accommodate service level agreements.
• Flexibility to adapt to changing priorities and requests.