Field Telecommunications Technician

About the role

SONIFI is seeking a Field Telecommunications Technician for the Albany, NY area. You will spend your day supporting customers in the field (no desk work) and will be provided with a company vehicle, tools, cell phone, laptop, and technical support. As the face of the organization, you will represent a company that works with global brands such as DIRECTV, LG, and Samsung and leverages technology from Google and Amazon, delivering interactive television, streaming, Internet access, Free‑To‑Guest, and healthcare integrations.

Responsibilities

• Supporting SONIFI customers in your assigned region.
• Providing technical support and guidance on SONIFI products.
• Communicating thoughtfully and professionally with hospitality‑customer staff.
• Understanding and respecting the boundaries, protocols, and empathy required in healthcare‑customer environments.

Qualifications

• Technical degree plus one year of related experience or High School Diploma/GED plus three years’ work experience.
• Experience in any of the following: High‑Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, Head‑end.

Requirements

• Valid driver’s license and safe driving habits (to operate the company vehicle).

Skills

• Strong desire to resolve technical issues and learn quickly.
• Ability to work independently while providing support and guidance to customers.
• Effective communication and interpersonal skills for a positive customer experience.
• Flexibility and adaptability to changing customer priorities and requests.

Benefits

• Paid time off (PTO)
• Holidays
• Health, dental, and vision insurance
• Retirement plan
• Pet insurance
• On‑demand pay
• Variety of other benefits

Pay

Competitive salary based on location, experience, education, specialty, and training; generally starting at $25–$34 per hour. The final pay will be set according to those factors and is not a guarantee of a specific wage.

Schedule

• Occasional travel outside the assigned region.
• On‑call availability.
• Occasional overtime and weekend work to meet service level agreements.