Field Telecommunications Technician

About the role

SONIFI is a global guest technology provider in hospitality with over 45 years of innovation. As a Field Telecommunications Technician in the Albany, NY area, you will be the face of the organization, supporting customers in your region with a company vehicle, tools, cell phone, laptop, and technical support.

Responsibilities

• Provide technical support and guidance to hospitality and healthcare customers on SONIFI products.
• Communicate thoughtfully and professionally with customer staff, respecting boundaries, protocols, and empathy in healthcare environments.
• Resolve technical issues related to high‑speed internet/Wi‑Fi, satellite TV, digital TV, IPTV, telecom, RF, CATV, MATV, and head‑end systems.
• Maintain flexibility to adapt to changing customer priorities and service level agreements.
• Perform occasional travel outside the assigned region, on‑call duties, and overtime/weekend work as needed.

Requirements

• Valid driver’s license and safe driving habits (required to operate company vehicle).
• Education and experience: either a technical degree plus one year of related experience, or a high school diploma/GED plus three years’ work experience.
• Experience in one or more of: high‑speed internet/Wi‑Fi, satellite TV, digital TV, IPTV, telecom, RF, CATV, MATV, head‑end.

Benefits

• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance.
• Retirement plan.
• Pet insurance.
• On‑demand pay.
• Additional benefits as described.

Pay

Competitive salary generally starting at $25 – $34 per hour, based on location, experience, education, specialty, and training.

Schedule

Includes occasional travel outside the assigned region, on‑call availability, and occasional overtime and weekend work to meet service level agreements.