Field Telecommunications Technician
About the Role
SONIFI is known around the world as the best guest technology provider in hospitality, and it’s all because of the people behind the technology. For more than 45 years, SONIFI has been where employees thrive on collaboration and curiosity, helping hotels solve challenges with patented innovations that shape technology experiences for staff, guests, and the best companies in the industry. For the next step in your career, it’s time to set a new standard with SONIFI. We are looking for a Field Telecommunications Technician in the Albany, NY area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. Are you ready to be the face of an exciting technical organization? No desk here! Your day will be spent supporting our customers in your region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support.
Responsibilities
- Provide thoughtful, professional communication with hospitality customer staff.
- Understand and respect boundaries, protocols, and empathy needed in healthcare customer environments.
- Support customers in your region, resolving technical issues on SONIFI products.
- Work independently while being flexible and adapting to changing customer priorities.
- Utilize provided tools: company vehicle, tools, cell phone, laptop, and technical support.
Requirements
- Technical degree plus one year of related experience OR High School Diploma/GED plus three years’ work experience.
- Experience in one or more of: High‑Speed Internet/Wi‑Fi, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, Head‑end.
- Valid driver’s license and safe driving habits to operate a company vehicle.
- Ability to be flexible and adapt to changing customer priorities.
Schedule
- Occasional travel outside assigned region
- On‑call availability
- Overtime and weekend work as required to meet service level agreements
Benefits
- Paid time off (PTO) and holidays