Field Technology & QA Specialist

General Description

The primary role of the Field Technology Specialist is to serve as a conduit between outside vendors, brokers, and other stakeholders for the purpose of evaluating, developing, testing, and deploying services used by 5Star and its partners for benefit communication, enrollment, and benefit management/administration.

Essential Duties and Responsibilities

• Partner with Sales, Operations, IT, Account Management, Compliance, and vendor stakeholders to evaluate, test, and implement third-party enrollment and benefit administration platforms.

• Assess outside tools and applications for operational fit, data integrity, security considerations, and alignment with business needs; provide recommendations to leadership regarding platform viability.

• Develop and execute test plans and test cases for new or modified enrollment tools, vendor platforms, file layouts, product configurations, and system integrations.

• Perform quality assurance reviews of platform setup, data file exchanges, system outputs, and benefit configurations to ensure accuracy, completeness, and alignment with approved requirements.

• Create and maintain documentation for each enrollment vendor. Documentation would include setting up, onboarding, and continued maintenance of each vendor.

• Validate data integrity before, during, and after implementation, including review of enrollment files, transmission results, exception reports, and remediation outcomes.

• Cookordinate with internal and external stakeholders to identify, troubleshoot, and resolve system, data, or process issues related to enrollment technology.

• Support user acceptance testing, implementation readiness, and post-implementation reviews to confirm approved platforms and processes function as intended.

• Maintain documentation of testing results, platform requirements, issue resolution, approved workflows, quality control procedures, and implementation decisions.

• Provide training and field support to Account Managers, sales team members, brokers, and other users on approved platforms, as needed.

• Maintain documentation of recurring errors, defects, and process gaps; recommend improvements to strengthen quality, efficiency, data security, and the broker/employer group experience.

• Work with Project Manager on all platforms that require any connectivity or data exchanges with any of our internal resources, creating tickets and prioritizing defined project governance.

• Work with Account Managers and sales team members, provide training and field support for approved platforms on an as needed basis.

Qualifications

• Bachelor’s degree or equivalent work experience in technology or database management.

• Familiarity with Microsoft Excel, Access, and related Microsoft tools for data validation, reconciliation, reporting, and analysis.

• Experience with enrollment, benefits administration, broker, vendor, and third-party platform testing environments used to validate functionality, configuration, and file exchange processes, strongly desired.

• Understanding of software development lifecycle (SDLC), analysis and comprehension skills, knowledge of software designing concepts, working knowledge of business process, understanding of networks, operating systems, and technology system interfaces, good command of oral and written communication, testing skills and eye for detail, organizational and presentation skills.

Benefits

• Health insurance (medical, dental, and vision)

• Flexible spending accounts (medical and dependent care)

• 401k plan with generous employer match

• Paid time off

• Paid holidays (12)

• Life insurance

• Short- and long-term disability insurance

• Employee assistance program

• Professional development & tuition reimbursement

• Career growth opportunities

• On-site gym and locker rooms (Alexandria, VA office only)

• Friendly, collaborative culture