Field Technology Specialist

Essential Functions

• Communicates orally and in writing with a variety of personnel (e.g. end users, technology staff, administrators, etc.) for the purpose of providing information, direction, and support throughout the District at multiple locations.
• Troubleshoot and provide timely assistance for user issues with technology that have been escalated.
• Coincides with higher levels in the department and escalates Help Desk tickets as needed.
• Maintains a variety of files and/or records (e.g. security access; licenses; Help Desk tickets; software use, building technology equipment; student enrollment in third party programs; etc.) for the purpose of providing reference and audit trails.
• Maintains software and related inventory for the purpose of ensuring current availability.
• Orders supplies or parts, as needed, for the purpose of ensuring required materials are available.
• Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
• Prepares a variety of written materials (e.g. procedures, documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Provides training in technology to Site Technology Specialists, Field Technology Specialists, and end users as required.
• Receives, completes, and closes out assigned building technology service request for the purpose of providing support, technical advice, and operational assistance.
• Installs new technology (e.g. computers, software, peripherals, projectors, smart boards, telecommunications etc.) as procured by the district.

Other Functions

Performs other related duties as assigned by the Executive Director of Technology and/or the Coordinator of Technology Support for the purpose of ensuring the efficient and effective functioning of the work unit.

Job Requirements

• Minimum Qualifications
• Skills, Knowledge And Abilities
• Working Environment
• Travel
• Physical Demands

• SKILLS: Teaching technical topics to non-technical audiences; adhering to safety practices; planning and managing projects; and gathering information to diagnose problems.
• KNOWLEDGE: Current generation and legacy computer operating and networking systems (e.g. Windows, MAC, etc.); computer hardware/network and troubleshooting techniques; network security; and office application software, etc.
• ABILITY: Effective communication skills; communicating with persons with diverse technical knowledge and skills; providing clear instructions; setting priorities; adaptability/flexibility; detail oriented; teamwork; works independently; and self-starter.

Education

Targeted job related education that meets organization’s prerequisite requirements.

Experience

Job Related Experience Is Required.

Required Testing

None Specified

Certificates & Licenses

None Specified

Continuing Educ./Training

None Specified

Clearances

• Criminal Justice Fingerprint/Background Clearance

FLSA Status

Non Exempt