Field Technician – Philadelphia, PA & Greater Delaware Valley

About the role

T-Mobile is searching for an impactful Field Technician in Philadelphia, PA and across the Greater Delaware Valley. The role supports the Engineering & Operations team, mainly based in Philadelphia with coverage across Pennsylvania counties (Bucks, Montgomery, Delaware, Lehigh, Northampton) and South New Jersey counties (Mercer, Burlington, Camden, Gloucester, Salem, Cumberland, Atlantic, Cape May). This territory includes dense urban, suburban, and coastal sites, requiring comfort navigating high-traffic urban environments as well as remote coastal and rural areas while working independently.

The Field Technician applies technical knowledge to maintain and improve network performance and reliability, provides technical assistance, manages smaller projects, and contributes to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements, directly impacting network stability and service quality.

Responsibilities

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Perform other duties/projects as assigned by business management as needed

Requirements

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2–4 years working experience in Field Operations and maintenance
• 2–4 years wireless telecommunications or other related experience

Qualifications

• Electronics – basic operational knowledge and theory of all interconnecting circuits including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI (Required)
• Radio Access Network (RAN) – practical knowledge of RAN architecture, components, and operations; ability to support deployment, maintenance, and optimization (Required). Ericsson RAN technology experience a plus.
• Wireless Backhaul – understanding of wireless backhaul technologies and configurations (microwave and fiber-based solutions) connecting cell sites to core network (Required)
• Licensed Microwave and millimeter-wave wireless transport technology – Ceragon and Ericsson experience a plus
• Experience with Nokia cell site routers and IP backhaul configuration a plus
• 5G New Radio (NR) – demonstrated experience with or ability to learn RAN equipment and 5G NR standards as applied to field operations (Required)
• Base Station – working knowledge of base station equipment, installation, configuration, and maintenance related to network performance and reliability (Required)
• Continuous Development – actively grow skills through ongoing training, certifications, and hands-on experience (Required)
• Disaster Recovery Planning – familiarity with disaster recovery protocols and ability to implement contingency plans to restore network services with minimal disruption (Required)
• Network Troubleshooting – ability to systematically identify, diagnose, and resolve network issues across hardware and software systems in planned and emergency scenarios (Required)
• Project Management – ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments (Required)
• Technical Support – ability to provide hands-on technical assistance and field-level support to internal teams and partners, ensuring timely resolution of equipment and network issues (Required)
• Attention To Detail (Required)
• Problem Solving / Troubleshooting – solves problems using creativity and innovation (Required)
• Computer Fluency – proficiency with Microsoft Office Suite and similar productivity tools; understanding of Internet Protocol; willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components (Required)
• Ability to use fiber test, line and antenna test equipment (Preferred)
• Excellent verbal and written communication skills (Preferred)
• Self-motivated; exhibits initiative in achieving company goals and objectives (Preferred)
• Basic leadership skills and ability to prioritize and complete multiple tasks (Preferred)
• Able to work both independently and in a team environment (Preferred)
• Flexibility with ever-changing environments and priorities (Preferred)
• Ability to lift 50–70 pounds and work outside in the elements (Required)

Additional requirements

• Must be at least 21 years of age to operate a company-assigned vehicle
• Must be legally authorized to work in the United States
• Travel required within the market
• DOT regulated position
• Not a safety-sensitive position

Pay

Total Target Cash Earnings Opportunity: $62,142 – $112,089 (combining base salary and annual incentive opportunity at target performance). National Base Pay Range: $27.16 – $48.99 per hour. Actual starting pay varies based on work location, qualifications, and experience. For the pay range specific to the hiring location, see T-Mobile Pay Lookup.

Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive based on role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance, set at a percentage of eligible earnings. Certain Customer Care positions are eligible for monthly bonuses based on individual and/or team performance. Actual payouts may vary from target.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual employee stock grant
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees, 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs
• Free, year-round money coaches

Schedule

• Flexible hours required; day and night work is part of the job
• On-call rotation for the market, including weekends and holidays