Field Technician, Northern New York State

About the role

T-Mobile is seeking a Field Technician to support Engineering & Operations team across Northern New York. This role covers Franklin and St. Lawrence counties, including cities like Malone, Potsdam, and Canton.

Responsibilities

• Troubleshoot network performance issues
• Support outage resolution
• Identify opportunities for operational improvement
• Execute and support key projects
• Achieve accurate tracking, reporting, and communication
• Recommend process improvements and assist in developing documentation, job aids, and procedures

Requirements

• Bachelor's degree OR equivalent relevant field experience
• 2-4 years of experience in field operations, maintenance, or related technical roles
• 2-4 years of experience in wireless telecommunications or a related field
• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, RAN, NR, Base Station technology, Wireless Backhaul, and/or power systems)
• Experience with Ericsson and/or Nokia RAN equipment preferred
• Strong troubleshooting and problem-solving skills
• Attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Office and standard computer applications
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Flexible schedule, including nights, weekends, holidays, and on-call rotation
• Ability to lift 50-70 pounds and work outdoors in varying weather conditions

Qualifications

• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States
• Travel Required (Yes)
• DOT Regulated (Yes)
• Safety Sensitive Position (No)

Skills & Abilities

• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, RAN, NR, Base Station technology, Wireless Backhaul, and/or power systems)
• Experience with Ericsson and/or Nokia RAN equipment preferred
• Strong troubleshooting and problem-solving skills
• Attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Office and standard computer applications
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Flexible schedule, including nights, weekends, holidays, and on-call rotation
• Ability to lift 50-70 pounds and work outdoors in varying weather conditions

Benefits

• Base Pay Range: $27.16 - $48.99
• Corporate Bonus Target: 10%
• Full and part-time employees have access to the same benefits when eligible.
• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs