Field Technician - Northern New York State

About the role

T-Mobile is seeking a motivated and skilled Field Technician to support their Engineering & Operations team across Northern New York. This role covers the Northern New York State region, including Franklin and St. Lawrence counties, as well as communities such as Malone, Potsdam, Canton, and surrounding areas.

Responsibilities

• Troubleshoot network performance issues
• Support outage resolution
• Identify opportunities for operational improvement
• Execute and support key projects
• Accurately track, report, and communicate on projects
• Recommend process improvements
• Assist in developing documentation, job aids, and procedures
• Stay current with evolving technologies, systems, and company standards

Requirements

• Bachelor’s degree OR equivalent relevant field experience
• 2–4 years of experience in field operations, maintenance, or related technical roles
• 2–4 years of experience in wireless telecommunications or a related field
• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, RAN, 5G NR, Base Station technology, Wireless Backhaul, and/or power systems)
• Experience with Ericsson and/or Nokia RAN equipment preferred
• Strong troubleshooting and problem-solving skills
• Attention to detail and ability to manage multiple priorities
• Project Management skills
• Proficiency with Microsoft Office and standard computer applications
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Flexible schedule, including nights, weekends, holidays, and on-call rotation
• Ability to lift 50–70 pounds and work outdoors in varying weather conditions
• Continuous Development
• Disaster Recovery Planning
• Technical Support

Qualifications

• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States

Skills

• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, RAN, 5G NR, Base Station technology, Wireless Backhaul, and/or power systems)
• Experience with Ericsson and/or Nokia RAN equipment preferred
• Strong troubleshooting and problem-solving skills
• Attention to detail and ability to manage multiple priorities
• Project Management skills
• Proficiency with Microsoft Office and standard computer applications
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Flexible schedule, including nights, weekends, holidays, and on-call rotation
• Ability to lift 50–70 pounds and work outdoors in varying weather conditions
• Continuous Development
• Disaster Recovery Planning
• Technical Support

Benefits

Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

T-Mobile maintains a drug-free workplace.

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.