Field Technician - Melissa, TX

Opifex-Synergy offers a unique business model in the compact and heavy equipment industry, providing a diverse range of equipment to clients ranging from large commercial construction firms to local subcontractors and general contractors.

About the role

The Field Technician manages all on-site installation, repair, maintenance, and test tasks. They troubleshoot and diagnose all types of equipment to ensure proper working condition, perform routine equipment clean-up and upkeep, inspect, diagnose, repair, recondition, and adjust heavy equipment as required, and complete all related paperwork. They participate in training programs, bring attention to shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use, maintain tools in good working order, complete basic computer tasks, communicate with coworkers and customers, provide service and customer support during field visits or dispatches, manage on-site tasks, diagnose errors or technical problems, produce service reports, operate vehicles safely, follow company procedures and protocols, cooperate with the technical team, build positive customer relationships, exhibit strong teamwork, and be willing to train and assist other team members with difficult or extended repairs.

Responsibilities

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all related paperwork
• Brings to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use
• Maintains tools in good working order per MSHA and OSHA regulations
• Completes basic computer tasks including work orders, parts lookup, and email communication
• Communicates with coworkers and customers to ensure top-quality equipment and customer satisfaction
• Provides service and customer support during field visits or dispatches
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produces timely and detailed service reports
• Operate vehicle safely and use field automation systems
• Follow all company field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations or briefings
• Build positive customer relationships
• Exhibit strong teamwork
• Be willing to train and assist other team members with difficult or extended repairs

Requirements

• High School Diploma or GED
• Extensive knowledge of diesel engines and construction equipment
• Proven field service experience
• Must have own tools
• Valid driver's license and acceptable driving record
• Flexible to work flexible shifts

Qualifications

• Ability to troubleshoot, test, repair, and service technical equipment
• Must have a valid driver's license and acceptable driving record
• Physical demands: frequent lifting, carrying, and maneuvering of tools, chains, tarps, and equipment weighing 50+ pounds, regular bending, squatting, kneeling, crouching, and reaching, prolonged standing, walking, and foot-based work on uneven terrain, climbing in/out of trucks, onto trailers, or onto equipment is required, must maintain balance while working on ladders, steps, or elevated surfaces, fine motor skills and dexterity required for tie-downs, controls, and documentation, must safely operate commercial vehicles and remain alert in hazardous conditions, occasional pushing, pulling, and positioning of heavy materials

Skills

• Strong troubleshooting and diagnostic skills
• Effective communication and customer service skills
• Physical stamina and mobility
• Ability to work in a physically demanding environment
• Ability to operate around large equipment, confined spaces, or elevated positions
• Ability to lift heavy components and materials
• Ability to work in various weather conditions

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training