Field Technician - Garland, TX

About the role

uBreakiFix by Asurion is a global leader in tech care, dedicated to relieving the concerns and inconveniences associated with technology. We ensure that our extensive customer base of nearly 300 million individuals maximizes the potential of their devices, appliances, and connections. At uBreakiFix by Asurion, we prioritize exceptional customer service and provide a positive working environment for our staff. Our work culture is centered around teamwork and offers opportunities for career advancement based on your interests. This position is open to individuals of all skill levels who have a passion for helping people with their tech-related needs and wish to develop a deeper understanding of these devices.

Why Join Us

• Comprehensive benefits, including life insurance, vision insurance, dental insurance, and health insurance.
• Paid time off.
• Continuous training to enhance your skill set.
• Competitive hourly compensation and benefits package.
• Possibilities for career growth based on your preferences.
• Skill development and practical training.
• Average monthly bonus of $665 for top performers.
• Earn unlimited monthly bonuses for outstanding sales performance.
• Explore career advancement opportunities.

Position

Position: Remote Technician

Basic Qualifications

• A minimum of one year of customer service or retail sales experience (preferred).
• At least six months of experience in product service support or electronics troubleshooting (preferred).
• Fundamental knowledge of mobile devices and operating systems.
• Hands-on repair experience with hardware devices, preferably including soldering skills.
• Flexibility to work a retail schedule, including four days per week from 9 am to 7 pm, as well as rotational weekends.
• Successful completion of a background check (criminal and drug test).
• Basic familiarity with Microsoft Office.

Responsibilities

• Operating the company van for repairs within your designated area.
• Ensuring compliance with legal and safety protocols within the vans.
• Expecting travel up to 100% of the time to visit customers in their residences or places of business.
• Representing uBreakiFix by Asurion and delivering exceptional, personalized customer experiences.
• Providing technical expertise, troubleshooting, and repairing customer electronic devices.
• Enhancing the customer experience using the 'serve, solve, and sell' approach, promoting the uBreakiFix by Asurion Connected Home product in every transaction.
• Achieving sales goals.
• Managing inventory effectively.
• Organizing same-day pick-up inventory (packing, shipping, receiving, and coordinating with delivery drivers).
• Collaborating with cross-functional teams to execute programs and processes while offering feedback.
• Self-managing and prioritizing tasks effectively in a fast-paced retail environment.
• Gaining an understanding of the Connected Home product and offering and selling protection/tech support solutions to customers to meet their needs.
• Consulting with customers to identify issues or explain repair procedures.
• Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing.