Field Technician - Melissa, TX

About the Role

Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture. Opifex-Synergy represents a unique business model in the compact and heavy equipment industry, offering a diverse range of equipment from leading manufacturers to serve large commercial construction firms, local subcontractors, and general contractors.

As a Field Technician, you will manage all on-site installation, repair, maintenance, and test tasks, diagnose errors or technical problems, and determine proper solutions. You will also provide service and customer support during field visits and dispatches.

Responsibilities

• Troubleshoot and diagnose all types of equipment to ensure proper working condition on the job site or in the shop.
• Perform routine equipment clean-up and upkeep, as well as safety reviews and pre-delivery inspections.
• Inspect, diagnose, repair, recondition, and adjust heavy equipment as required and complete all related paperwork.
• Participate in all training programs directed by the Manager.
• Bring to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use.
• Maintain tools in good working order per MSHA and OSHA regulations.
• Complete basic computer tasks including work orders, parts lookup, and email communication.
• Communicate with coworkers and customers to ensure top-quality equipment and customer satisfaction.
• Tie workflow to schedule and manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Operate vehicle safely and use field automation systems.
• Follow all company field procedures and protocols.
• Cooperate with the technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations or briefings.
• Build positive customer relationships.
• Exhibit strong teamwork and willingness to train and assist other team members with difficult or extended repairs.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

• High School Diploma or GED.
• Extensive knowledge of diesel engines and construction equipment.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Proven field service experience.
• Must have own tools.
• Must have a valid driver’s license and acceptable driving record.
• Ability to work flexible shifts.
• Military service will be considered in lieu of education/certification experience as applicable.

Work Environment

• Work is primarily conducted in construction sites, equipment yards, and transportation routes.
• Regular exposure to heavy machinery and diesel-powered equipment.
• Frequent outdoor work in varying weather conditions including heat, cold, rain, and wind.
• Physically demanding environment with uneven terrain, dust, mud, and loud noise levels.
• May involve shop-based tasks and fieldwork including remote site travel.
• Strict adherence to safety protocols required at all times.
• PPE such as steel-toe boots, safety glasses, gloves, and hearing protection must be worn.
• Must be comfortable operating around large equipment, confined spaces, or elevated positions.
• Lifting heavy components and materials is often required.
• Flexibility is essential as job site conditions and priorities can change rapidly.

Travel Required

• Required to travel to various locations for training classes/seminars.
• Drive to multiple vendors to acquire parts for assigned repairs.
• Position may require several hours of driving daily to job sites.

Physical Demands

• Requires a high level of physical stamina and mobility.
• Frequent lifting, carrying, and maneuvering of tools, chains, tarps, and equipment weighing 50+ pounds.
• Regular bending, squatting, kneeling, crouching, and reaching.
• Prolonged standing, walking, and foot-based work on uneven terrain.
• Climbing in/out of trucks, onto trailers, or onto equipment is required.
• Must maintain balance while working on ladders, steps, or elevated surfaces.
• Fine motor skills and dexterity required for tie-downs, controls, and documentation.
• Must safely operate commercial vehicles and remain alert in hazardous conditions.
• Occasional pushing, pulling, and positioning of heavy materials.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. The employer reserves the right to modify and adapt these responsibilities as necessary to meet evolving business needs and organizational objectives.

Benefits

• Medical, Dental & Vision Insurance.
• Health Savings Account (HSA) with company contributions.
• 401(k) & Roth retirement plans with company matching.
• Generous paid time off and company paid holidays.
• Company Paid Wellness, Employee Assistance, and Discount Programs.
• Boot/PPE Annual Allowance.
• Career Development & Company Paid Training.

Benefit eligibility can vary by role, and not all benefits apply to every position. This position could also include Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date.