Field Technician (Kansas City, Missouri area)

Core Responsibilities

• Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi
• Ensure continuous uptime for computers, and peripherals
• Work with vendors to service basic medical equipment
• Work with vendors to manage network infrastructure
• Absorb and deploy hardware for new employees
• Assist with new hire orientations
• Visit clinics on a regular basis

Requirements

• A reliable car and valid driver's license is required
• Travel is required 50%-75% of the time focusing on supporting our clinics in the Kansas City, Missouri area, with secondary support to the Des Moines, Iowa area
• Keep accurate inventory of all IT-related equipment
• Assist with the implementation of IT strategy
• Able to lift or do physical tasks up to 50 lbs

Qualifications

• 2+ years of service desk or related experience
• General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
• Excellent customer service skills
• Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• A flexible and positive attitude
• High level of organization, reliability, and independence with an eye for detail
• Professional experience in a fast-paced environment
• Demonstrated PC skills (Microsoft Office, Google suite)
• Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs

Benefits

• The typical pay range for this role is $18.50 - $31.72
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
• We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families