Field Technician II – Memphis, TN

Responsibilities

• Perform a variety of functions based on the need of their assigned geographic area.
• Operate under some supervision.
• Participate in meetings or requiring functions related to projects and processes.
• Install and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.
• OTDR, Ethernet, BER, and SONET acceptance testing.
• Complete installation, decommissioning, and troubleshooting of network and customer services.
• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
• Own understanding, learning, and executing to Zayo’s standards for installation, maintenance, troubleshooting, and safekeeping of the network.
• Install, label, scope & clean, and test fiber optic patch cords.
• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
• Proactively seek and identify potential network problems and report these issues before becoming service affecting events.
• Resolve problems in complex situations.
• Use deductive reasoning skills to improve the customer experience and network performance.
• Inspect outdoor cabinets, buried cable, construction sites, and other facilities in various environments, weather conditions, temperatures, various terrains with potential exposure to various types of vegetation and/or wild life.
• Absorb other employees with tasks as needed.
• Conduct a routine inspection of company issued vehicle to ensure it is in a safe operating condition.
• Follow all personal safety policies and procedures.
• Participate in a scheduled on-call rotation supporting after-hours activity as required.
• Flexibility to work occasional long shifts with overnight travel as necessary.
• Other duties as assigned.

Qualifications

• Field-based role requiring travel to job sites.
• Work in varied environments (indoor, outdoor, heights, confined spaces).
• Ability to lift up to 75 lbs. and meet physical job requirements.
• May require evening, weekend, and on-call support.
• The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.
• Experience with installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment required.
• OTDR experience preferred.
• C Power experience preferred.
• Up to 1G, 10G, 100G, 400C Circuit testing experience preferred.
• RFC2544, RFC6349 Truespeed, iPerf, Y.1564 preferred.
• Familiarity with Optical Power Meter Digital Multi-meter Fiber Identifier Fiber Scope.
• Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents as well as vendor documentation.
• Ability to follow all personal safety policies and procedures.