Field Technician II - KANSAS CITY, MO

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

About the role

The Field Technician II may be required to perform a variety of different functions based on the need of the geographic area. Under minimal supervision and utilizing established guidelines, procedures, and/or policies, the Technician is responsible for effectively performing all functions required for Field Tech I. Responsibilities include installation, decommissioning, and troubleshooting problems of network equipment and circuits, encompassing fiber, transport equipment, and all critical infrastructures. Demonstrates experience with circuit provisioning, maintenance & testing (DS1/DS3/SONET), test equipment, telecommunication equipment installation, and acceptance. Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers.

Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.
• Proactively identifies potential problem areas to ensure integrity of the network and company.
• Assists other personnel to complete these activities when needed.
• Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered.
• Installs and tests network and customer equipment (CPE) including installation and delivery of all end-user services.
• Assists other personnel to complete these activities when needed.
• Performs AC Power (on limited basis) and DC power installs including tertiary and BDCBB.
• Manages large Netbuild projects (PM Duties).
• Utilizes industry-standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
• Responsible for asset management processes and replenishment of on-site/truck materials.
• Coordinates shipping and receiving of company and customer materials.
• Maintains tools, test sets, and all network equipment.
• Assists other personnel to complete these activities when needed.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
• Assists other personnel to complete these activities when needed.
• Proficient in all systems and applications required to perform the job function adequately.
• Updates/reports inventory records changes, completes transactional updates within systems to show appropriate activities by job type, enters appropriate time logs, and responds to requests for information/escalations.
• Regularly provides status updates and reports problem situations related to assignments to management.
• Assists other personnel to complete these activities when needed.
• Maintains site security and cleanliness.

Requirements

• 2+ years’ experience working in installation, test, and turn-up of a variety of telecommunication equipment including SONET, DCS, DWDM, Routers, and Switches.
• Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• High degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Some technical evaluation and fundamental judgment required while building an internal and external network.
• PC skills and proficiency in Microsoft Windows and Office applications.
• Ability to quickly learn corporate databases.
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• Valid driver’s license and satisfactory driving record.
• High School diploma or GED.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.
• Physical ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions.

Pay

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Location Based Pay Ranges: $49,674 - $66,300 in MO.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, and Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives, and/or sales compensation) as you move through the selection process.