Field Technician II

About the role

TeleWorld Solutions is seeking a motivated and detail-oriented Field Technician II to join our field operations team. In this entry-level role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment and infrastructure. You will work closely with senior technicians and engineers to ensure the optimal performance of our networks and customer satisfaction.

Responsibilities

• Installation and Setup Assist in the installation of telecommunications equipment, including cables, routers, switches, and other hardware at customer sites and network facilities.
• Maintenance and Repairs Perform routine maintenance and basic repairs on telecom infrastructure, ensuring that all equipment operates efficiently and meets company standards.
• Troubleshooting Identify and troubleshoot issues with telecom equipment and networks. Work with senior technicians to resolve more complex problems.
• Testing and Quality Assurance Conduct tests on installed and repaired systems to verify functionality and performance. Ensure compliance with safety and quality standards.
• Customer Interaction Communicate effectively with customers during service calls, providing updates and ensuring their needs are met. Maintain a professional and courteous demeanor.
• Documentation Maintain accurate records of installations, repairs, and maintenance activities. Submit reports to supervisors as required.
• Safety Compliance Adhere to all safety protocols and guidelines while working on-site, including the proper use of personal protective equipment (PPE) and adherence to OSHA standards.

Requirements

• Education: High school diploma or equivalent.
• Experience: 2-5 years of experience with XCAL and if has done CW testing before (have experience with using CW TX, spectrum analyzer).
• Driver’s License: Valid driver’s license with a clean driving record is required.
• Physical Requirements: Ability to lift and carry up to 50 pounds, work at heights, and in various weather conditions. Willingness to travel to different job sites as needed.

Qualifications

• Technical certifications or an associate degree in telecommunications, electronics, or a related field is a plus.

Skills

• Technical Skills: Basic understanding of telecom systems, including cabling, routers, and switches. Familiarity with tools and equipment used in telecom installations and repairs.
• Problem‑Solving: Strong troubleshooting skills with the ability to work through issues methodically.
• Communication: Good verbal and written communication skills. Ability to interact professionally with customers and team members.