Field Technician I - Wilmington, NC

About the role

Join a team that supports critical telecommunications infrastructure across the Wilmington market and surrounding areas. This is an excellent opportunity for someone early in their career who is eager to learn, work hands-on in the field, and build technical expertise. Success in this role is driven by attitude, initiative, and a willingness to grow as you support installation, repair, maintenance, and network operations activities. Company-provided training, tools, and a vehicle help set you up for success from day one.

Responsibilities

• Perform installation and repair activities supporting transport network products and infrastructure.
• Support day-to-day network operations and maintenance activities across the assigned service area.
• Conduct preventive maintenance inspections (PMIs) to ensure network reliability and performance.
• Perform battery maintenance and related infrastructure support tasks.
• Troubleshoot and respond to operational issues affecting network services.
• Support In-Line Amplifier (ILA) environments and related telecommunications infrastructure.
• Maintain accurate documentation and follow established operational and safety procedures.
• Collaborate with team members to support critical communications networks and customer service objectives.

Requirements

• High school diploma or equivalent.
• Ability to work independently in a field-based environment.
• Strong work ethic with a self-motivated and accountable approach to work.
• Demonstrated willingness to learn new technologies, processes, and skills.
• Strong communication and problem-solving skills.
• Ability to manage workload effectively and follow direction when needed.
• Valid driver's license with the ability to operate a company vehicle.
• Ability to travel throughout the Wilmington market and surrounding service areas.
• Must possess the ability to quickly learn corporate databases.
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions.

Qualifications

• Experience in field service, telecommunications, utility operations, network maintenance, or a related technical environment.
• Exposure to installation, repair, maintenance, or troubleshooting activities.
• Experience working with electrical, mechanical, or telecommunications equipment.
• Military technical experience or technical training programs.
• Familiarity with preventive maintenance practices and infrastructure support.
• Knowledge of transport networks or telecommunications systems.
• Experience working in outdoor or customer-facing field environments.
• Demonstrated record of learning new technical skills quickly.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn More About Lumen's Benefits Bonus Structure.

Pay

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.