Field Technician I - Raleigh, NC

About the role

We are seeking a Field Technician I to join our team. This role involves asset management, troubleshooting, and maintaining various network and equipment components.

Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with resources to restore network.
• Proactively identifies potential problem areas to ensure network integrity.
• Installs and tests Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers.
• Performs preventive/scheduled maintenance and inspections on network and critical infrastructure equipment.
• Updates installation records, logs, and reports status updates and issues.
• Evaluates individual performance and identifies areas for improvement.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED
• Up to 2 years of relevant job experience including 1+ years in network monitoring, installation, or maintenance/repair
• Experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.)
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts
• PC skills and proficiency in Microsoft Windows and Office applications
• Ability to quickly learn corporate databases
• On-call 24x7, on stand-by, call out, dispatch, and overtime as required
• Valid driver’s license

Preferred Qualifications

• 2+ years of relevant job experience
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills