Field Technician

Essential Job Functions

• Interact with customers as the front line of the company
• Ethernet cabling installation and termination
• Installation of VoIP hardware including phones and analog gateways
• Installation of paging equipment
• Installation or reconfiguration of network routers, firewalls, and peripherals
• Installation of door phone equipment
• Installation of Camera Systems
• Inventory Management Software - Manage inventory of equipment
• Provide general product and service training to new customers
• Follow safety guidelines for the area and all company policies and procedures
• Maintain cleanliness and maintenance of company vehicle

Skills, Knowledge, And Abilities

• Understanding of TCP/IP networking
• Understanding of ISP circuits and modems (Cable, DSL, T1, FIOS, etc.)
• Structured network cabling experience
• Working with analog POTS services on 66 and 110 blocks
• Ability to follow detailed installation documentation
• Ability to document all of your work and notating outstanding items
• Ability to troubleshoot networked office systems e.g. scanners, printers, DVR's, cameras, etc.
• Strong communication skills and must be a team player
• Must be organized, self-sufficient and capable of working with little or no supervision
• Must be able to understand computer networking and network configurations

Benefits And Amenities

• Health & welfare benefits (Medical, Dental, Vision) eligible after 30 days
• 100% Employer paid coverage for Employee Only HDHP plan + contribution to HSA account
• Additional ancillary benefit plans
• Employee Assistance Program
• Paid Training / Expansive Learning Management System (LMS)
• Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Referral Program
• Flexible PTO plan
• 401K options & matching

Requirements

• High School diploma or equivalent
• Technical training or degree
• 4+ years’ experience as a field service technician servicing commercial segments
• Valid driver's license with a clean driving record and no moving violations
• Familiarity with Mikrotik and Cisco routing/switching equipment a plus
• Working with analog POTS services on 66 and 110 blocks
• Able to distinguish all colors
• Related certifications a plus: CCNA, N+, A+, BISCI, etc.

Pay

SALARY $75,000-$85,000 / year.

Schedule

The ability to travel, which may include overnight / weekend travel, is required.