Field Technician - Green Bay Area

About the role

Join a team where craftsmanship matters, your work is valued, and every project turns a regular space into a cherished home. As a Field Technician at Window Nation, you'll play a key role in ensuring customer satisfaction by providing precise project measurements and completing essential post-sale services in Kaukauna, WI and surrounding areas including Oshkosh, Neenah, Menasha, Appleton, and Green Bay, WI. Your expertise and attention to detail will directly contribute to our reputation for outstanding quality and customer care. Our Field Technicians are the backbone of our installation operations and a key part of every homeowner's experience.

Responsibilities

• Visit residential homes to measure and service windows, doors, and sliding glass doors with precision
• Verify orders meet all installation specifications and compliance requirements
• Support pricing accuracy by providing detailed estimates for labor and materials
• Review project details and service expectations directly with customers
• Identify potential roadblocks that could impact job quality, timelines, or customer expectations and recommend solutions
• Execute change orders and update project details as needed
• Maintain parts inventory, tools, and equipment
• Complete on-site service appointments, including repairs and adjustments
• Stay current and proficient with Window Nation products, installation methods, and service standards
• Safely operate ladders, equipment, and tools by adhering to EPA and safety regulations

Requirements

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Valid driver’s license with a clean driving record

This position involves operating a company vehicle. Candidates must meet Window Nation’s driving and insurance standards. Driving records will be verified before hire, and periodically thereafter, in accordance with state laws and company policy.

Preferred Qualifications

• Proficiency with Microsoft Office (Word, Excel, etc.)
• Experience using CRM or job management systems (SalesForce, Microsoft Dynamics, or similar)
• Comfortable using and navigating digital tools and iPad applications in the field
• Knowledge of local permitting, licensing, or HOA requirements
• Ability to safely operate ladders and hand tools and meet the physical demands of the role
• Strong customer service mindset with a focus on quality, professionalism, and safety
• Excellent time management and project coordination skills
• Detail-oriented with a “get it right the first time” mentality

Benefits

• Competitive pay starting at $33.50 per hour
• Bonus opportunities for eligible roles
• Full-time benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Company-issued vehicle for customer appointments
• Tools, training, and support provided
• Growth opportunities within a rapidly expanding company
• Supportive team culture focused on teamwork, attention to detail, and customer satisfaction

About Us

At Window Nation, we don’t just replace windows and doors – we help transform homes into spaces people love. With nearly 20 years of craftsmanship, innovation, and competitively priced solutions, we’ve enhanced the comfort, safety, and value of homes for customers nationwide. We cultivate a culture of inclusion that respects individual strengths, views, and experiences, believing our differences drive innovation and deliver better business results. Window Nation strives to be the provider of choice for all window and door replacements as we continue to grow and expand into new markets.