Field Technician - Fairmont, MN

We need to output HTML fragment with sections: maybe About the role, Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule if present. The posting includes: "$21 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided." Thus we have Pay: $21 per hour starting pay. Benefits: free/discounted fiber internet & cable tv, company vehicle, clothing and tools provided, competitive pay and benefits (but we already have pay). Also quarterly bonuses. Also paid training. We need sections only if real specific content. So we can have Pay, Benefits, Responsibilities, Requirements (Qualifications). Possibly About the role (intro). The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (intro paragraph), Responsibilities (list), Requirements (list), Benefits (list), Pay (maybe a paragraph). Schedule not present, so omit. We must not repeat job title as heading. The job title is "Field Tech". Not to be used as heading. We must preserve all substantive information, not invent or summarize away detail. Must not include boilerplate like EEO etc. The posting includes no such boilerplate except maybe "Visit https://... to learn about employment opportunities and apply today." That's application instructions; we should remove application instructions. Also "Job Summary" maybe considered a heading but we should not repeat job title; we can treat "Job Summary" as part of About the role? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can keep "Job Summary" as a paragraph? It's not a heading; we can just include its content in About the role. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Intro: "$21 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided. Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you. This position can be located in, or within 30 miles of, Fairmont or Sherburn, MN." Then "Job Summary As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you." Then "Responsibilities" list (many bullet points). Then "Required Qualifications" list. Then "Preferred Qualifications". Then "Work Environment". Then "Physical Demands". Then "Mental Demands". The instruction says we should prefer a few substantive sections over many thin ones. So we could combine some: maybe have sections: About the role (intro + job summary), Responsibilities, Requirements (combine required and preferred qualifications?), Benefits, Pay. Work environment, physical demands, mental demands could be omitted? But they are substantive. However we need to preserve ALL substantive information; we cannot drop them unless we combine into a section like "Working Conditions" or similar. But the allowed headings list includes only those specific ones; we could still use other headings? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we could use others? Probably safer to stick to those. However we need to preserve all info; we could put work environment, physical demands, mental demands under a section like "Requirements" or "Qualifications". But they are not qualifications exactly. Could be under "Requirements". Or we could create a section "Working Conditions" but not in list; risk of being considered not allowed? The instruction says use those for section headings (e.g.) - implies we can use those headings, but not strictly limited? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings only. So we need to map all info into those categories. We have About the role (intro + job summary). Responsibilities (list). Requirements (could include required qualifications, preferred qualifications, work environment, physical demands, mental demands). Benefits (list). Pay (starting pay, quarterly bonuses, paid training). Schedule not present. We must not include filler like "commensurate with experience". We have specific pay: $21 per hour starting pay. Also quarterly bonuses. Paid training. So Pay section can include those. Benefits: free/discounted fiber internet & cable tv, company vehicle, clothing and tools provided, competitive pay and benefits (but we already have pay). Also maybe "Career advancement with pay increases". That's more pay/benefits. We need to preserve all substantive information; we must not lose any detail. Let's extract details. From intro: - $21 per hour starting pay - No experience needed - PAID training - Career advancement with pay increases including quarterly bonuses - Free and discounted fiber internet & cable tv - Competitive pay and benefits - Company vehicle, clothing and tools provided - Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. - They work with our customers to ensure they receive the best value for their needs. - If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you. - This position can be located in, or within 30 miles of, Fairmont or Sherburn, MN. Job Summary: - As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. - Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. - You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. - If you enjoy problem-solving and interacting with people, this role is perfect for you. Responsibilities list (I'll copy each bullet): - Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs. - Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations. - Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets. - Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction. - Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly. - Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement - Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure. - Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed. - Mentor and train other team members as required, and cross-train on additional services to meet customer demand. - Maintain a clean environment by clearing all debris and materials upon completion of service request. - Perform on-call duties as required. - Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely. - Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image. - Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. - Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. - Maintain reliable and predictable attendance as required by the position. - Perform other duties as assigned. Required Qualifications: - High School diploma or equivalent (GED). - Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position. - Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work. Preferred Qualifications: - Previous experience in a customer-facing environment is a plus. - Comprehensive on-the-job training will be provided. Work Environment: - In-person visits to a customer’s home or place of business are common. - Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings. - The noise level in the work environment is moderate to loud. - Frequent exposure to outside weather conditions. - Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration. - May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands. - Must be prepared to travel on short notice and work extended, flexible hours. Physical Demands: - Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried. - Required to reach with hands and arms, stoop, kneel, or crouch. - Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder. - Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment. - Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces. - Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. - Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements. Mental Demands: - Ability to understand, follow, and execute both routine and non-routine verbal and written instructions. - Proficient in understanding problems and collaborating with others to find alternative solutions. - Ability to adapt to changing circumstances and remain flexible in a dynamic work environment. - Keen attention to detail to ensure accuracy and quality in all aspects of operations. Now we need to map to sections. About the role: combine intro + job summary (maybe as paragraphs). Ensure we don't repeat job title as heading. Responsibilities:

• each bullet. Requirements: combine required qualifications, preferred qualifications, work environment, physical demands, mental demands. Could be a long list; we can still use
  • for each item. Might be long but okay. Benefits: list items: free/discounted fiber internet & cable tv, company vehicle,