Field Technician - Cherry Hill, NJ

About the role

The Field Technician role supports various clients, ensuring their critical business systems operate efficiently and reliably while delivering exceptional customer service. This role requires a combination of technical expertise and strong interpersonal skills.

Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications
• Perform preventive maintenance and routine inspections to maximize system performance and uptime
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards
• Install and support restaurant technology solutions, applying knowledge of front-of-house, kitchen, and back-office operations
• Order and replace parts as needed to resolve equipment failures
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation
• Train employees on the proper use of supported systems and equipment
• Recommend appropriate products, services, and technology solutions based on customer needs
• Manage multiple service calls independently while adhering to established procedures and service expectations
• Participate in evening support and on-call rotations as required

Requirements

• Reliable transportation, clean MVR, and a valid driver’s license
• Experience troubleshooting and repairing laser printers and wide-format printers/plotters
• Experience supporting POS systems, computer hardware, and related technologies (preferred)
• Working knowledge of computer hardware, software applications, and basic networking concepts
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent customer service and communication skills with the ability to remain calm under pressure
• Ability to work independently with minimal supervision and as part of a team
• Ability to lift and transport equipment weighing up to 50 pounds
• Willingness to travel between customer locations

Qualifications

• High School/GED

Skills

• Technical troubleshooting and repair of laser printers and wide-format printers/plotters
• Supporting POS systems, computer hardware, and related technologies
• Basic computer hardware and software applications knowledge
• Networking concepts
• Analytical and problem-solving skills
• Customer service and communication skills
• Independent work ability
• Lifting and transporting equipment
• Traveling between customer locations

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Pay

The rate for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Schedule

This role is onsite, unless otherwise stated.