Field Technician - Augusta, ME

Duties And Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues
• Install, configure, and maintain IT equipment and related applications
• Repair / install / remove printers, POS, laptops, desktops, servers, network equipment
• Perform preventive and routine maintenance to ensure optimal equipment performance
• Provide clear, professional technical support to customers both onsite and via phone
• Maintain accurate service documentation, ensuring compliance with quality and operational standards

Requirements

• Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues
• Excellent communication skills and a strong commitment to customer service
• Able to manage multiple tasks independently while also functioning effectively in a team environment
• Must be able to climb ladders and utilize hand tools efficiently
• Physical ability to lift and transport equipment weighing up to 50 lbs.

Qualifications

• High School/GED Required

Skills

• Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues
• Excellent communication skills and a strong commitment to customer service
• Able to manage multiple tasks independently while also functioning effectively in a team environment
• Must be able to climb ladders and utilize hand tools efficiently
• Physical ability to lift and transport equipment weighing up to 50 lbs.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

Pay

The wage range for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Schedule

Onsite, unless otherwise stated.