Field Technician

Job Summary

Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site trouble-shooting of product, preventive maintenance (PM) and software upgrades.

Essential Functions

• Product support on-site and via telephone.
• Aid customer with application of equipment.
• Escalate customer related issues to CQA Regional Management.
• Perform trouble-shooting on-site and correspond with ZOLL Tech Support staff to document the details related to the service and support activity.
• Perform on-site PMs for service agreement devices/accounts.
• Potential for deployments or PM's to other customers in region at the direction of the Manager.
• Maintain customer specific information related to service activity.
• Provide software upgrades as requested.
• Sustain and maintain test equipment, and comply with calibration and rotation schedule.
• Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
• Annual ZOLL product training requirement of 40 hours to maintain proficiency.

Required/Preferred Education And Experience

• Technical Degree (2 year minimum) or equivalent work experience.
• Prior work experience interfacing with external customers, preferred.
• Valid driver’s license required.
• Credit card in good standing for expenses related to travel required.

Knowledge, Skills And Abilities

• Excellent verbal & written communication skills.
• Ability to meet defined objectives.
• Ability to work independently and as part of a team.
• Organizational skills.
• Experience with computers and Microsoft Office.

Travel Requirements

Up to 90% travel required.

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Occasionally
• Lifting - Constantly
• Carrying - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Talking - Occasionally
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Frequently

Hourly Pay Rate

The hourly rate for this position can range from $28 to $31. The actual compensation may vary outside of this range depending on geographic location, work experience, education, and skill level.

Benefits

Details on ZOLL’s comprehensive benefits plans can be found at www.zollbenefits.com.

About the Role

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Benefits

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.