Field Technician

About the role

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL!

Job Summary: Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site troubleshooting of product, preventive maintenance (PM) and software upgrades. Territory: Michigan and Indiana. (MUST reside in territory)

Responsibilities

• Provide onsite product support and via telephone.
• Assist customer with application of equipment.
• Escalate customer related issues to CQA Regional Management.
• Perform troubleshooting on-site and correspond with ZOLL Tech Support staff to document details related to service and support activity.
• Perform on-site PMs for service agreement devices/accounts.
• Potential for deployments or PMs to other customers in region at the direction of the Manager.
• Maintain customer specific information related to service activity.
• Monthly reporting of customer status.
• Provide software upgrades as requested.
• Secure and maintain test equipment, and comply with calibration and rotation schedule.
• Special Projects as assigned.
• Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
• Annual ZOLL product training requirement of 40 hours to maintain proficiency.
• Travel: Up to 90% travel required depending on territory.
• Physical demands: Standing - Constantly; Walking - Constantly; Sitting - Occasionally; Lifting - Constantly; Carrying - Constantly; Pushing - Constantly; Pulling - Constantly; Talking - Occasionally; Hearing - Frequently; Repetitive Motions - Constantly; Eye/Hand/Foot Coordination - Constantly.
• Working conditions: Extreme cold - Occasionally; Extreme heat - Occasionally; Humidity - Occasionally; Wet - Occasionally; Noise - Frequently.

Requirements

• Technical Degree (2 year minimum) or equivalent work experience – required.
• Prior work experience interfacing with external customers – preferred.
• Valid driver’s license – required.
• Credit card in good standing for expenses related to travel – required.

Skills

• Excellent verbal & written communication skills.
• Ability to meet defined objectives.
• Ability to work independently and as part of a team.
• Organizational skills.
• Experience with computers and Microsoft Office.

Pay

The hourly pay rate for this position is $24.00 to $31.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.