Field Technician

Job Overview

As our FTTH [Fiber to the Home] technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

Responsibilities

• Perform cable testing and documentation for all media types
• Install, maintain, and troubleshoot fiber optic systems and networks
• Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations
• Collaborate with team members to deliver high-quality service to business and residential customers
• Document work performed at each customer site

Required Skills & Abilities

• Strong teamwork and customer service skills
• Basic computer and home networking knowledge; experience with electronic audio/video systems is a plus
• Proficiency in using tools such as drills, cable cutters, and hammer drills
• Ability to follow safety guidelines, including wearing required PPE
• Capability to work in various weather and environmental conditions
• Strong work ethic with the ability to complete tasks neatly and efficiently
• Ability to interpret prints and follow color-coordinated routing
• Excellent customer relations and problem resolution skills

Education & Experience

• High school diploma or GED preferred; college or technical/vocational training is a plus
• Valid Florida Driver's License and clean driving record required

Physical Requirements

• Ability to work at heights up to 30 feet, including using ladders and hand climbing utility poles with gaffs
• Capability to work in confined spaces, including manholes
• Ability to stoop, kneel, and crouch for extended periods
• Must be able to lift 50 pounds and carry 25 pounds consistently
• Willingness to work flexible schedules, including weekends, holidays, and evenings

Benefits

• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match