Field Technician

About the role

As our FTTH (Fiber to the Home) technician, you will be one of the initial points of contact for our customers, ensuring they experience a seamless installation process and exceed the highest level of customer experience by providing ultra-high-speed internet service.

Responsibilities

• Perform cable testing and documentation for all media types.
• Install, maintain, and troubleshoot fiber optic systems and networks.
• Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations.
• Collaborate with team members to deliver high-quality service to business and residential customers.
• Document work performed at each customer site.

Requirements

• High school diploma or GED preferred; college or technical/vocational training is a plus.
• Valid Florida Driver’s License and clean driving record required.
• Strong teamwork and customer service skills.
• Basic computer and home networking knowledge; experience with electronic audio/video systems is a plus.
• Proficiency in using tools such as drills, cable cutters, and hammer drills.
• Ability to follow safety guidelines, including wearing required PPE.
• Capability to work in various weather and environmental conditions.
• Strong work ethic with the ability to complete tasks neatly and efficiently.
• Ability to interpret prints and follow color-coordinated routing.
• Excellent customer relations and problem resolution skills.

Physical Requirements

• Ability to work at heights up to 30 feet, including using ladders and hand climbing utility poles with gaffs.
• Capability to work in confined spaces, including manholes.
• Ability to stoop, kneel, and crouch for extended periods.
• Must be able to lift 50 pounds and carry 25 pounds consistently.
• Willingness to work flexible schedules, including weekends, holidays, and evenings.

Benefits

• Company-paid premiums for medical, dental, and vision insurance for you and your dependents.
• Dynamic environment with diverse growth opportunities.
• Emphasis on learning and development to support career and personal growth.
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period.
• 40 hours of paid sick leave.
• 6 major paid holidays off.
• 401(k) plan with company match.