Field Technician

One Goal, One Passion – Growth is Everything at Window Nation. We’re committed to finding and keeping the best employees, fostering professional and personal growth, and creating a culture where everyone can be their authentic self and love what they do.

About the role

Integral to our post-sale process and customer satisfaction, the Field Technician provides accurate project measurements and completes services for residential customers.

Responsibilities

• Visit residential customer sites to measure each window, door, and sliding glass door opening as needed
• Ensure orders meet required installation specifications, including comprehensive purchase orders with material and labor requirements
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Review installation project/process with customers
• Anticipate roadblocks that could impact customer expectations, job costs, and/or code performance; recommend solutions
• Execute change order specifications
• Maintain service parts inventory and equipment
• Complete service assessments; identify needed services, materials, and labor for relevant stakeholders
• Fulfill service appointment specifications
• Learn and stay proficient with all Window Nation products, install techniques, and service techniques
• Maintain substantive knowledge of product, install techniques, and construction basics
• Maintain a driving record that meets company’s insurance standards
• Use an extension ladder safely to measure windows and perform services
• Pass EPA certification and follow EPA regulations
• Understand local permit/license/historical/HOA requirements

Requirements

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Valid Driver’s License

Preferred Qualifications

• Proficiency with MS Word, MS Excel; experience with Customer Relationship Management systems
• Capability to navigate various applications on an iPad
• Customer-centric mindset
• Superior time and project management skills
• Ability to navigate a CRM system (e.g., SalesForce, Dynamics, Microsoft systems)

Pay

$33.50/hour to start, plus a 10% annual performance bonus.