Field Technician

About the Role

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements to the relevant stakeholders and ensures all orders meet installation specifications.

We want you to be your authentic self, love what you do, and grow with us—both professionally and personally. Growth is our number one priority, and we are committed to finding and keeping the best employees.

Responsibilities

• Visit residential customer sites to measure each window, door, and sliding glass door opening as needed
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Review installation project/process with customers
• Anticipate roadblocks that could impact customer expectations, job costs, and/or code performance; recommend solutions
• Execute change order specifications
• Maintain service parts inventory and equipment
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
• Fulfill service appointment specifications
• Learn and stay proficient with all Window Nation products, install techniques, and service techniques
• Maintain proficiency to perform all tasks of the position
• Maintain substantive knowledge of product, install techniques, and construction basics
• Maintain a driving record that meets company’s insurance standards
• Use an extension ladder safely to measure windows and perform services
• Pass EPA certification and follow EPA Regulations
• Understand local permit, license, historical, and HOA requirements

Requirements

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, siding, and related home improvement projects
• Valid Driver’s License

Preferred Qualifications

• Proficiency with MS Word, MS Excel; experience with Customer Relationship Management systems
• Capability to navigate various applications on an iPad
• Customer-centric mindset
• Superior time and project management skills
• Ability to navigate a CRM system (e.g., SalesForce, Dynamics, Microsoft systems)

Window Nation cultivates a culture of inclusion that respects individual strengths, views, and experiences. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.