Field Technician

Founded in 2000, Walker-Miller Energy Services is a Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals. Our experience driven philosophy of clean energy as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE:

• B - Boldly Go
• E – Embrace Equity
• H - Humble Confidence
• I - Inclusive Stewardship
• V - Value Reputation
• E - Extraordinary Experience

About the role

The IQ Field Technician is responsible for traveling to pre-scheduled appointments to install energy efficient equipment and products. Services are targeted to the residential and small commercial markets including building owners, management companies, small business owners, and trade allies/contractors. This position will also introduce and explain the various incentive programs that pertain to these customer segments.

Responsibilities

• Perform all required duties to install energy efficient equipment and products.
• Daily travel to pre-scheduled appointments at apartments, condo units, and other qualified building types.
• Provide a professional appearance appropriate for a representative of our organization and the client.
• Ensure the meeting of customer specifications and company quality standards.
• Complete special projects as assigned.
• Complete and maintain all required paperwork, records, documents, etc.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
• Follow and comply with all safety and work rules and regulations.
• Install energy efficiency equipment such as aerators, showerheads, and compact fluorescent lights according to proper procedures.
• Perform blower door and combustion safety testing as required by the program.
• Work in a team atmosphere to collaborate and continuously improve operations year after year.
• Occasional weekend travel to a job site to accommodate a customer’s need may be required.

Requirements

• Embrace and operate within our core values.
• High School diploma or equivalent required.
• One to three years of experience preferably in basic wiring, lighting, construction, HVAC, troubleshooting, and/or other technologies installed in commercial/residential applications.
• One to two years of previous customer service/sales experience required.
• Mechanical and technical aptitude required.
• Experience in installing technologies, manual labor, and using tools – Preferred.
• Background preferred in one or more of the following:
  • Building science and design
  • Building envelope
  • Weatherization or related fields
  • Building maintenance
  • Home inspection
  • HVAC, lighting, controls, or renewable energy
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be detail-oriented, organized, self-starter, and have an ability to prioritize workload.

Skills

• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Proficient in using virtual platforms such as Google, Duo, FaceTime, and Zillow.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• Frequently required to stand, walk, kneel, crouch, and/or crawl.
• Ability to lift up to 50 pounds.
• Noise level is typically moderate to loud.
• May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock.
• May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration.
• In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements.

Licenses & Certifications

• Building Performance Institute (BPI) Certification: Building Analyst (BA) and Envelope Professional (EP).
• Valid driver’s license and reliable transportation.

Travel Requirements

Willingness to travel approximately 95% of the time, including occasional overnight travel.

Pay

Compensation Range: $21.23-$24 hourly.

Benefits

• Health, vision, and dental insurance.
• Retirement plans.
• Tuition reimbursement.