Field Technician

About the Role

We are seeking an experienced, hands-on Fiber Optic Field Technician to install, maintain, and troubleshoot fiber-optic internet, voice, Wi-Fi, and related services in residential and commercial environments. This is primarily an installation, service, and troubleshooting position—not a fiber-splicing-only role. The ideal candidate will be comfortable working directly with customers, installing equipment and cabling, diagnosing service issues, and completing fieldwork throughout the day.

Responsibilities

• Install and activate fiber-optic internet, voice, managed Wi-Fi, and related services in homes and businesses.
• Install, test, terminate, and troubleshoot fiber-optic and Ethernet cabling.
• Configure and troubleshoot ONTs, routers, Wi-Fi equipment, streaming devices, and other customer-premises equipment.
• Diagnose fiber, network, wiring, equipment, and wireless performance issues.
• Perform occasional fiber splicing, testing, and repair work as needed.
• Explain services and equipment clearly to customers.
• Complete service documentation accurately and maintain organized work areas.
• Safely use ladders, hand tools, power tools, test equipment, and other field equipment.
• Work independently while communicating effectively with dispatch, support teams, and other field personnel.

Requirements

• Three or more years of relevant experience preferred.
• Previous experience in fiber-optic, cable, telecommunications, low-voltage, electrical, networking, or a related field-service role.
• Strong mechanical aptitude and troubleshooting ability.
• Experience installing services or equipment in residential and commercial environments.
• Comfortable interacting directly with customers in a professional and respectful manner.
• Ability to perform physical fieldwork, including lifting equipment, climbing ladders, and working in basements, attics, crawl spaces, and outdoor environments.
• Ability to work independently and make sound decisions in the field.
• Valid driver's license with a safe driving record.
• Dependable attendance and strong communication skills.

Preferred Qualifications

• Fiber-splicing experience is a plus but is not the primary focus of this role.
• Candidates should be willing and able to perform customer installations, service calls, troubleshooting, cabling, equipment configuration, and other day-to-day field responsibilities.

Benefits

• Competitive compensation based on experience.
• Full-time, year-round employment.
• Benefits package and paid time off.
• Training on modern fiber-optic and networking technologies.
• Diverse day-to-day responsibilities with opportunities to expand technical skills.
• Career growth opportunities as the organization continues to expand.