Field Technician

About the role

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career.

Responsibilities

• Install and repair services for residential and business customers
• Educate customers on the use of their services
• Solve complex technical issues in the field
• Build meaningful relationships with colleagues and customers

What Our Field Technicians Enjoy Most About The Role

• Staying active and working outdoors
• No two days are the same in the field
• Enjoy solving problems and overcoming daily challenges

Qualifications

• High School diploma, GED, or equivalent work experience
• Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary
• Fluent in English
• Proficiency in using computers and software applications
• Competent in using hand tools
• Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability
• Valid Driver's license with safe driving record within company standards
• Walk over various terrains and weather conditions while carrying tools and equipment
• Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs
• Climb ladders up to 32 feet and work in confined spaces and at heights
• Operate and navigate a company vehicle in changing environments
• Work with small components and wires
• Work outdoors for extended periods in any season and inclement weather

Pay

Earn $22.00/hour, with the potential to increase your pay through our self-progression program. Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth.

Benefits

• Free and discounted internet, TV, and mobile services
• Career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work
• Opportunities to move into other roles including leadership positions
• Industry recognized certification opportunities
• On the job training
• Broadband Apprenticeship Program

Working Conditions

Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You'll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.