Field Technician

Position Summary

Our Field Service Technicians install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Provide updates, status, and completion information to managers, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.

Requirements

• Associates degree (AA) or equivalent from two-year college or technical school preferred.
• Two or more years related experience and/or training.
• Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed.
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Ability to diagnose equipment operational errors and product failures.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

Benefits

• Overtime eligible
• Company Car - can be used for personal usage
• Paid training
• Focused on professional growth (education, training, and advancement)
• Expansive benefit options (medical, dental, vision, tuition reimbursement, etc.)
• Great culture (actively supports community involvement, well-being program, employee referral program, etc.)