Field Technician

About the role

RoyPow USA is seeking a highly skilled Field Technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.

Responsibilities

• Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
• Troubleshooting technical issues and working to resolve them in a timely manner.
• Maintaining accurate and up-to-date records of customer interactions and technical support requests.
• Assisting with product installation and maintenance as needed.

Requirements

• Must be willing to travel within the US (all expenses will be covered by the Company).
• Some technical support experience.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Familiarity with lithium batteries (Preferred).
• Associates degree in relative field (Preferred).
• Bilingual in English and Chinese (Preferred).

Benefits

• Medical
• Vision
• Dental
• PTO
• 401(K)
• 401(K) match

Schedule

• 8-hour shift
• Monday to Friday

Qualifications

• Technical support: 1 year (Required)
• Hardware Repair: 1 year (Required)